Vice President of Clinical Services

Introduction to LUK, Inc.

LUK has deep roots in Central Massachusetts. We’re driven by our values and we’re serious about our work. It’s not easy work, but it is rewarding! With Crisis as our middle name (LUK Crisis Center), we are well versed in handling all kinds of issues that may arise. LUK exists to help people thrive – the people we serve and the people who work here. We appreciate creative thinking, uniqueness, and tenacity. We encourage staff to participate in numerous opportunities to grow as an individual and a member of a team, influence others and be influenced, be your best and do your best. We provide individualized services to the people we work with and offer flexibility so that staff can meet responsibilities at work and outside of work. The community is “LUK-y” to have the skills, experience, and talent of our staff!

For more information, please visit our website & social media accounts!

Website | Facebook | Instagram | YouTube | LinkedIn

Purpose

The Vice President of Clinical Services provides strategic and clinical leadership to ensure the delivery of high-quality, individualized and trauma-informed care across all LUK Divisions. This role exists to uphold the agency’s mission by ensuring that service provision is ethically sound, outcomes-driven, culturally responsive, and compliant with legal, regulatory and accreditation standards. The VP provides leadership and supervision to the Directors overseeing LUK’s Behavioral Health Clinic Services and Community Services Team as well as the Director of Quality Assurance. This role is a Senior Management position for the organization and as such participates in the agency’s Management and Leadership teams. The VP of Clinical Services collaborates with the President and other members of the agency’s Management team to meet the strategic plan objectives for the organization.

Responsibilities Include

• Acquire a deep understanding and commitment to LUK’s Mission, Vision and Values and programming and advocacy
• Provide leadership to the development, implementation, and evaluation of LUK policies, procedures, and practices.
• Provide visionary leadership and direction to all LUK services.
• Represent the organization with partners, funders, and community stakeholders as needed.
• Provide oversight and leadership of the agency’s Performance and Quality Improvement (PQI) processes fostering a culture of clinical quality, collaboration, and continuous learning.
• Ensure all services meet federal, state, and local legal and regulatory requirements, as well as standards from funders, licensors and accrediting bodies.
• Support risk management efforts, including Management Team review, adverse event and incident reporting, review and response.
• Serve as the Privacy Officer and respond to agency breach of Policies and Procedures.
• Co-chair the Human Rights committee and respond to client grievances.
• Supervise and provide oversight to Clinical and Quality Assurance Directors
• Provide individual and group clinical consultation to all Divisions including complex case reviews when needed.
• Support staff training and performance management.
• Provide support to program development including grant writing, quality assurance and leadership in the implementation of new programs.
• Support LUK’s Master Level and Doctoral Internship program within the Clinical services
• Serve as the Institutional Review Board Chair for the organization.

THE BENEFITS OF LEADING WITH US:

• Make a meaningful difference in the lives of vulnerable individuals, families and communities every day.
• Provide leadership to programs that promote hope and provide life changing support
• Join the Senior Management team with an influential seat at the table to shape organizational direction and clinical innovation.
• Influence agency-wide decisions and help drive growth, impact, and long-term sustainability.
• Lead cutting-edge clinical practices and implement culturally responsive, trauma-informed, evidence-based models of care.
• Be seen as a clinical thought leader within the community and sector.
• Lead and mentor a team of passionate and skilled professionals.
• Foster a positive culture of collaboration, professional learning, growth and development, and clinical quality
• Play a critical role in improving program quality, client outcomes, and service delivery across multiple sites and service areas.
• Help develop and implement successful programs and pilot new service models to meet emerging needs.
• Work within a mid-sized agency that is large enough to have resources and impact, yet small enough to allow for flexibility, innovation, and cross collaboration.
• Enjoy variety in your work — from strategic planning to direct collaboration with staff, partners, and community stakeholders.
• Receive a competitive salary with a comprehensive benefits package, including health insurance, retirement contributions, and generous paid time off.
• Work for a financially stable and mission-aligned organization with a strong reputation in the community.

Knowledge and Experience Required

• Experience: The role requires a minimum of 15 years in the Human Services field. The successful applicant should have a minimum of 5 years’ experience in Director level position managing clinical service delivery. The successful applicant should have a proven track record of leading teams, managing complex operations, and executing organizational strategy.
• Values: A demonstrated passion and commitment for working with youth and families, passion for integrating cultural responsiveness into the work, and the ability to think systemically.
• Degree: Master’s degree or Doctoral in Social Work, Psychology, Counseling, or a related behavioral health field.
• Licensure: Active and unrestricted clinical license (e.g., LICSW, LMHC, PsyD, Ph.D.) required

Skills and Abilities

• Demonstrated reliability and ability to meet deadlines
• Strong organizational and technology skills.
• Strong writing skills.
• Deep understanding of the human services landscape and commitment to social justice and equity.
• Able to navigate conflict and effectively problem solve one on one, within teams, and between teams
• Able to think beyond the immediate crisis and understand how decisions could influence the long-term health of the organization.
• Strategic and systemic thinking and organizational leadership
• Clinical expertise and ethical decision-making
• Ability to manage multiple priorities and ambiguity in a dynamic, complex environment
• Culturally responsive with values in positive youth development and trauma informed care.
• Excellent interpersonal and communication skills, with the ability to build relationships across diverse stakeholders.
• Familiarity with Medicaid/Medicare billing and managed care environments preferred

Job Location

The VP of Clinical Services’ primary office is LUK’s Main Office (545 Westminster St. Fitchburg MA) with occasional travel to other office spaces in Central MA. The position is M-F traditional hours with occasional business-related activities prior to work or in the evenings. This position is in person with the flexibility of one remote day. Hybrid schedule details are developed in a work agreement during the introductory process of employment and may shift depending on the business needs of the organization.

Salary Range and Benefits

Pay Grade: 2. Salary Range: $120,500- $155,000

For benefit-eligible positions, LUK provides an extensive and unique benefit package. For more information on LUK’s employment benefits please visit: www.LUK.org/Benefits

Position Overview

LUK Division:   Administration

LUK Component:

Direct Supervisor: President and CEO

LUK Staffing Category: _______

This position is ___40 hours_____ per week

This is a salary position: ☒

This is an hourly position: ☐

This position is benefit eligible: ☒

This position is community-/home-based ☐

EOE and Diversity Commitment

LUK is committed to fostering a welcoming and supportive workplace and is an Equal Opportunity Employer. Our team includes talented professionals from a wide range of backgrounds and experiences—from those with firsthand knowledge of the communities we serve to recent graduates and experienced professionals. We believe that bringing together people with different perspectives makes us stronger and better equipped to serve our communities.