Director of Integrated Behavioral Health Care

Introduction to LUK, Inc.

LUK is a not-for-profit social service agency located in Central Massachusetts dedicated to improving the lives of youth, and their families. Each year LUK delivers crisis care, social services, and behavioral health care to over 3,000 children and adults: keeping children safe through foster and residential care, strengthening families through counseling and mentorship, and offering youth a pathway to a healthy future through life skills training. LUK also reaches over 100,000 community members through positive youth development activities, community organizing around youth substance abuse prevention, responses to trauma, street outreach, and more. LUK has deep roots in Central Massachusetts. We’re driven by our values and we’re serious about our work. LUK exists to help people thrive – the people we serve and the people who work here. We appreciate creative thinking, uniqueness, and tenacity. We provide individualized services to the people we work with and offer flexibility so that staff can meet responsibilities at work and outside of work.

For more information, please visit our website & social media accounts!

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Purpose

The Director of Integrated Behavioral Health Care leads the agency in our transformative response to the evolving Massachusetts behavioral health care service delivery system. In particular this position enhances LUK’s existing behavioral health and care coordination services by developing urgent behavioral health care and integrated care coordination services consistent with MassHealth and SAMHSA’s certified community behavioral health care standards. The Director will ensure that LUK is in a strong position to provide and expand the highest quality behavioral health services.

Responsibilities Include

• Acquire a deep understanding and commitment to LUK’s Mission, Vision and Values and programming and advocacy.
• Directly oversee and manage LUK’s Behavioral Health Clinics including the SAMHSA Certified Community Behavioral Health Center (CCBHC) and Medicaid-contracted Behavioral Health Urgent Care Center (BHUCC).
• Lead agency staff to ensure the successful development, implementation and success of program outcomes, including attainment of access standards and integrated care requirements for BHUCC and CCBHC programs.
• Together with the VP of Clinical Services, lead the development of policies, procedures, practices, workflows, and systems improvements that increase access to, coordination of, and revenue generation from LUK’s array of clinical and wrap-around services.
• Provide leadership, support, managerial supervision, and licensed clinical supervision within the Integrated Behavioral Health Care
• Ensure adequacy and appropriateness of consumer care.
• In collaboration with leadership, and responding to change management and practice development needs, design and implement in-service training for staff.
• Partner with Human Resources to recruit and retain dedicated and passionate staff to work within the division.
• In collaboration with leadership, the VP of Clinical Services, operations, and administration develop and review budgets that balance the needs of program outcomes with solid fiscal management.
• Collaborate with operations and clinical staff to implement performance improvement strategies for optimizing caseload management, productivity, and billing for covered behavioral health services.
• Ensure timely and thorough completion and submission of all required documentation by staff, including billing and supervisory requirements.
• Partner with Finance to ensure consistent operation of billing structures and functions.
• In partnership with Marketing, market and promote behavioral health services.
• Develop mechanisms to promote client and community involvement within the program.
• Promote and participate in quality assurance activities, including compliance with all licensing, regulatory, and purchaser requirements (e.g., insurance company performance specifications, DPH clinic licensing regulations, SAMHSA grant requirements).
• Facilitate quality improvement efforts by monitoring data, identifying gaps in services, developing and executing quality improvement plans, and participating in program development activities.
• Provide crisis management and intervention as appropriate.
• Participate in the agency On-Call Service Team.

Job Location
545 Westminster Street, Fitchburg, MA

Following a 90-day introductory period, this position is eligible to work remotely as planned with and approved by supervisor

Salary Range and Benefits
Salary commensurate with experience.  Contact LUK’s Human Resources Department for information on the salary range.

For benefit-eligible positions, LUK provides an extensive and unique benefit package. For more information on LUK’s employment benefits please visit: www.LUK.org/Benefits

Position Overview

LUK Division:   Integrated Behavioral Health Care

Direct Supervisor: Director of Behavioral Health Services

LUK Staffing Category: Full-Time

This position is 40 hours per week

This is a salary position: ☒

This position is benefit eligible: ☒

EOE and Diversity Commitment

LUK is committed to fostering a welcoming and supportive workplace and is an Equal Opportunity Employer. Our team includes talented professionals from a wide range of backgrounds and experiences—from those with firsthand knowledge of the communities we serve to recent graduates and experienced professionals. We believe that bringing together people with different perspectives makes us stronger and better equipped to serve our communities.

Knowledge and Experience Required

• experience: A minimum of 5-7 years of experience leading professionals, managing programs, and supervising staff
• values: A demonstrated passion for and commitment to working in community mental health and/or youth services
• degree: Independent Massachusetts licensure in Counseling, Psychology, Social Work, or a related field

Skills and Abilities

• Strong communication skills
• Demonstrated ability to create meaningful relationships, build teams, and develop staff
• Dynamic change leader with experience implementing improvements to clinical operations and/or systems
• Knowledge of and experience with rapid access models of care
• Knowledge of and experience with integrated care and whole person care planning with children, youth and families
• Performance-driven self-starter with great organizational, data-analytical, and personal skills
• A systemic thinker who is adaptable, flexible, and eager to innovate